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What
Services Do You Provide? |
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The
Lawn Guys specialize in weekly mowing (which includes edging
and trimming), lawn fertilizing and ornamental bed maintenance.
These services are performed by the crew assigned to your property
and they are responsible for the overall quality of each service.
Other services available include small tree and shrub pruning,
bark mulch and landscape clean up services. |
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Are
You Licensed and Insured? |
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For
your protection anyone working on your property should be licensed
and insured. In the event of an accident or injury to (or caused
by) an unlicensed or uninsured worker, the property owner may
be held liable. The Lawn Guys is licensed, insured, and bonded
and our employee’s are covered by State Industrial and
other insurance. Additionally, anyone applying any kind of pesticide
or herbicide to your lawn or landscape must be licensed by the
Washington State Department of Agriculture as a certified pesticide
applicator. It is actually illegal for some to apply weed killer,
round-up or other pesticides without being state licensed. |
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Why
Do You Use Annual Agreements? |
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There
are several reasons we use Annual Service Agreements. Mainly
it’s all about labor. With Annual Agreements we can anticipate
our labor needs for the season. We know what we are doing for
the customer, when it begins and when it stops. Secondly it
helps the customer average out the cost of landscape maintenance
so that it’s the same amount every month. And it also
helps The Lawn Guys. We are able to better afford our crews
and their benefits if we can anticipate year round income. Our
Agreements may be cancelled at any time. |
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How
Do I Know What Services You Have Done? |
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Each
time an employee of The Lawn Guys is on your property, a Service
Notice will be left under your door mat telling you what was
done on that visit. |
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Who
Do I Contact With Problems or Questions? |
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There
are several ways to contact us with problems or questions. You
can always call the office, or you can complete the Customer
Survey on the back of every Service Notice left at your property
and return it to our office. These surveys are read by the owner,
manager and the employees involved in the work that was done.
Part of our employee’s compensation is based your favorable
ratings on these surveys so its important to return them on
occasion, even if completely satisfied with the service provided.
Crews are not authorized to make changes or substitutions to
services because of time variances of different types of jobs
or because of scheduling. Please call the office if any changes
need to be made. |
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How
Is Payment For Services Handled? |
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We bill monthly on the 10th - 15th of the month for all services
and payment is due by the 1st of the following month. We charge a $25
service charge on past due accounts and service may be discontinued
if payment is not received by the 25th. Our
preferred method of receiving payment is automatically each
month by Visa or MasterCard. We bill your card monthly on
the 10th - 15th of the month relieving you of the hassle of writing a check,
finding a stamp and mailing your payment. |
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Why
Should I Choose the Lawn Guys? |
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Since 1995, The Lawn Guys have been providing quality and
reliable services to the residents of South King and Pierce
County. The majority of our very first customers are still
customers today, which shows our emphasis on quality service.
Our crews return year after year because we treat them with
respect and integrity and that means consistent quality service
every week. Our staff attends many seminars and training
sessions each year in order to provide the latest technologies
and services to our customers. In fact the owner of The Lawn
Guys, Dave Naron, is very knowledgeable in care of lawns, and native
and ornamental shrubs. |
